Legal
Privacy policy
This policy describes what OpinionReady collects from panel members and site visitors, how long each category is kept, who it is shared with, and how to exercise the rights that apply to you. It is written to be read rather than filed, and it reflects how the platform actually works.
Controller. OpinionReady is the controller for personal data collected through this site and the panel. Where we field a study on behalf of a client, the client is the controller for the survey responses and we act as processor for those responses.
What we hold, and for how long
| Category | Why we hold it | Retention |
|---|---|---|
| Email address | Account identity, study invitations, payment notices | Until the account is deleted |
| Profile answers | Matching members to studies they qualify for | Until deleted; individual answers re-asked and replaced over time |
| Device fingerprint hash | Detecting duplicate accounts before invitations are sent | 24 months from last activity |
| IP address | Fraud detection and country verification at signup and at study entry | 12 months |
| Study participation records | Payment, dispute resolution, quality scoring | 6 years, anonymised on account deletion |
| Payment records | Statutory financial record keeping | As required by law, anonymised on account deletion |
Legal basis
Consent for panel membership and profiling, which you may withdraw at any time. Contract for processing payments you have earned. Legitimate interest for fraud detection, limited to what is needed to stop duplicate accounts and misrepresented profiles. Legal obligation for financial records.
Who receives your data
Clients receive survey responses and a study-scoped respondent identifier. They do not receive your email address, your name or your device identifiers. Where a study requires the possibility of re-contact, that is agreed with you at the point of entry rather than assumed.
Where a study is reached through a supply partner, the partner receives the session identifier needed to route you and return your completion status. Payment providers receive the details necessary to pay you and nothing further.
Your rights
Access and portability
You can request a copy of the personal data held about you, in a machine-readable format, from your account settings or by writing to us. We respond within one month.
Correction
Profile answers can be edited at any time from your account. Note that repeated changes to the same attribute are recorded, because contradiction tracking is part of how quality scoring works; this is described on the fraud prevention page.
Erasure
Account deletion is self-service. Deletion anonymises rather than physically removes: your email is replaced with an irreversible hash, demographic and professional attributes are cleared, profile answers and device records are deleted, and the account is closed. Financial and settlement records are retained where the law requires, and after erasure they contain no information that identifies you.
We anonymise rather than hard-delete because payment records must survive for statutory and anti-fraud reasons. Anonymising satisfies both obligations without keeping anything that points back to a person.
Objection and withdrawal
You can withdraw consent to profiling while keeping an account, though doing so means very few studies will match you. You can object to processing based on legitimate interest, and we will stop unless we can show compelling grounds that override your interests.
California residents
You have the right to know what is collected, to delete it, and to opt out of sale or sharing. We do not sell personal information and do not share it for cross-context behavioural advertising. Exercising these rights will not result in different treatment.
Complaints
If you are not satisfied with how we have handled a request, you can complain to your local supervisory authority. We would rather hear from you first, at the address on our contact page.
Changes
Material changes are notified to members by email before they take effect, not applied silently with a revised date at the top of the page.